Refunds & cancellation
Last updated: 21 October 2026
In short: All sales are final, and we don't accept returns or offer refunds on confirmed orders. Products that arrive damaged or develop a manufacturing defect are repaired or replaced under warranty: 1 year for I series products, and the full 3-year subscription period for Pro products. Failed or duplicate payments are always refunded.
Returns and refunds
PeakSpot systems are specialised equipment that are configured and tested for each order. For this reason, we do not accept returns and do not issue refunds once an order is confirmed, except in the cases described below.
Cancellations
Orders, including those secured with a booking advance, cannot be cancelled once payment has been made. If you have questions before ordering, please book a free demo so we can help you choose the right system.
Damaged or defective products
If your product arrives damaged, or develops a manufacturing defect during its warranty period (1 year for I series, 3 years for Pro), contact us with your order details and photos or videos of the issue. After inspection, we will repair or replace the affected product or part at no cost to you. Damage in transit must be reported within 48 hours of delivery.
Failed, duplicate or excess payments
If you are charged more than once for the same order, or a payment fails but money is deducted from your account, contact us. We will verify the payment and refund the extra amount to your original payment method. Refunds are processed within 5–7 business days of approval. The time for the money to reach your account depends on your bank.
Contact
Questions about this policy? Contact us at info@poweredsportstech.com or +91 98909 22341, or write to DBTM Powered Athletes Sports Tech Pvt Ltd, Beside Vibgyor High School, Pimple Saudagar, Pimpri-Chinchwad, Pune, Maharashtra 411027, India.